AISB-301 IT Support N1

Brussels, Belgique

We are looking for a proactive ICT Support Specialist to provide exceptional 1st level IT support to users across multiple channels, ensuring swift issue resolution and excellent service delivery.

Communication Channels:

  • Telephone
  • Service Management systems
  • Email
  • Walk-in KIOSK

Primary Responsibilities

  1. First-Level Support:
    • Troubleshoot and resolve hardware/software issues for laptops (e.g., VPN, Microsoft products, business applications).
    • Provide support for mobile devices, including MDM platforms, app configuration, and device enrollment.
    • Manage user access and stage laptops for onboarding or replacements.
  2. Ticket Management:
    • Handle incident and service request tickets using tools like BMC Remedy.
    • Ensure tasks are completed within established quality standards.
  3. Operational Excellence:
    • Work autonomously while maintaining high productivity.
    • Contribute to the team by taking on additional tasks as needed.

Skills and Requirements

Mandatory Experience and Education:

  • Proven experience in 1st level Service Desk support.
  • Educational Background:
    • Higher vocational training with 2+ years of relevant experience OR
    • Secondary education with 4+ years of relevant experience.

Technical Knowledge:

  • Proficiency in Microsoft desktop applications and operating systems.
  • Experience with VPN software and troubleshooting.
  • Familiarity with MDM platforms for mobile device management.
  • Knowledge of Service Desk ticketing tools (e.g., BMC Remedy).

Language Proficiency:

  • Strong command of English or French (written and spoken).
  • Basic working knowledge of the other language (spoken).

Key Competencies

  • Relating and Networking: Build strong connections with users and colleagues at all levels.
  • Customer Focus: Deliver results that meet customer needs while maintaining high-quality standards.
  • Adaptability: Thrive in dynamic environments and embrace change with a positive mindset.
  • Communication: Use tact and diplomacy to foster understanding and effective collaboration.

Additional Details

  • NATO Grade: Equivalent to G8.
  • Specific Conditions: On-site presence required, with one day of remote work per week as an option.

Join our team and play a critical role in providing top-tier ICT support, ensuring a seamless IT experience for all users!

by ABAKUS IT-SOLUTIONS

Les opportunités sont nombreuses. Du développement d’applications nues à l’informatique Gestion des infrastructures, y compris la conception, l’architecture et les exigences analyse.

Bien qu’ouvert aux technologies utilisées par nos clients, ABAKUS IT-SOLUTIONS cherche à principalement mais pas seulement des consultants maîtrisant : Serveurs Windows et Linux, réseaux, développements (JAVA, SAP, .NET,...) ainsi que des experts hautement spécialisés par exemple en cybersécurité ou en Content Management System (CMS) (SharePoint, Drupal, WebLogic...).

Dans en termes de compétences non techniques, ABAKUS IT-SOLUTIONS recrute des personnes dynamiques, ouvertes au monde, intéressé par l’innovation et ayant un sens aigu du client relation.

Un Une bonne maîtrise de l’anglais est indispensable, la capacité de parler français, allemand ou néerlandais est un atout.

Même Bien que la plupart de nos postes nécessitent au moins 3 ans d’expérience, certains sont ouverts aux nouveaux arrivants.

ABAKUS IT-SOLUTIONS travaille soit dans ses locaux, soit dans ceux de notre client, des activités à distance sont parfois possibles.
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