We are looking for a proactive ICT Support Specialist to provide exceptional 1st level IT support to users across multiple channels, ensuring swift issue resolution and excellent service delivery.
Communication Channels:
- Telephone
- Service Management systems
- Walk-in KIOSK
Primary Responsibilities
- First-Level Support:
- Troubleshoot and resolve hardware/software issues for laptops (e.g., VPN, Microsoft products, business applications).
- Provide support for mobile devices, including MDM platforms, app configuration, and device enrollment.
- Manage user access and stage laptops for onboarding or replacements.
- Ticket Management:
- Handle incident and service request tickets using tools like BMC Remedy.
- Ensure tasks are completed within established quality standards.
- Operational Excellence:
- Work autonomously while maintaining high productivity.
- Contribute to the team by taking on additional tasks as needed.
Skills and Requirements
Mandatory Experience and Education:
- Proven experience in 1st level Service Desk support.
- Educational Background:
- Higher vocational training with 2+ years of relevant experience OR
- Secondary education with 4+ years of relevant experience.
Technical Knowledge:
- Proficiency in Microsoft desktop applications and operating systems.
- Experience with VPN software and troubleshooting.
- Familiarity with MDM platforms for mobile device management.
- Knowledge of Service Desk ticketing tools (e.g., BMC Remedy).
Language Proficiency:
- Strong command of English or French (written and spoken).
- Basic working knowledge of the other language (spoken).
Key Competencies
- Relating and Networking: Build strong connections with users and colleagues at all levels.
- Customer Focus: Deliver results that meet customer needs while maintaining high-quality standards.
- Adaptability: Thrive in dynamic environments and embrace change with a positive mindset.
- Communication: Use tact and diplomacy to foster understanding and effective collaboration.
Additional Details
- NATO Grade: Equivalent to G8.
- Specific Conditions: On-site presence required, with one day of remote work per week as an option.
Join our team and play a critical role in providing top-tier ICT support, ensuring a seamless IT experience for all users!
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
