AISB-244 Application Support Agent
Are you experienced in application support and enthusiastic about working with Atlassian tools ?
ABAKUS IT SOLUTIONS is seeking a full-time Application Support Agent. In this role, you will be responsible for providing comprehensive support for a critical online platform that integrates various electronic systems to manage and process information effectively. This platform aims to enhance transparency, facilitate access to information for the public and professionals, and ensure better coordination between different entities.
Key Responsibilities:
- Ensure that all communications with end-users adhere to service procedures and agreed performance indicators (KPIs).
- Provide support to all stakeholders in accordance with ITIL best practices, handling and documenting all requests and feedback.
- Analyze XML files, identify errors, research potential causes, perform tests, and report findings.
- Keep internal knowledge up to date by documenting all relevant information.
Required Knowledge and Skills:
- Strong knowledge of the XML markup language.
- Excellent analytical and problem-solving skills.
- Good communication skills, both written and verbal, in English.
- Previous experience in end-user support for information systems.
- Experience with ticketing systems; knowledge of Atlassian JIRA is a plus.
- Knowledge of programming languages such as Java, HTML, or CSS is a plus.
What We Offer:
- A dynamic work environment within a prestigious project.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- The opportunity to work with cutting-edge technologies in an international context.
Join Us!
If you are passionate about technology and application support, we would love to meet you! Apply now to advance your career while contributing to innovative projects. Join ABAKUS IT SOLUTIONS and be part of something extraordinary!
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
