Service Desk Agent - Karlsruhe
Hauptstrooss 1, Heinerscheid 9753, Luxembourg
Join ABAKUS IT-SOLUTIONS and become an expert in IT comfort!
ABAKUS IT-SOLUTIONS is seeking to hire people passionate about IT not afraid to mix serious work and a bit of madness!
The candidate will be joining a team of 3 members to perform IT Service Desk activities for our customer.
Register in the internal trouble ticketing tools the requests received from the end-users (verbal, by phone or via e-mail)
1st level troubleshooting
2nd level troubleshooting and incidents/requests handling
Ticket management complying with the contractual SLA
Follow the escalation process
Correct management and assignation of requests to others support groups (internal or external)
IT Systems monitoring and alarm reporting
Hardware installation and maintenance
English (High standard of spoken and written) – B2/C1
Any other European language is a plus
Experience in a similar role for minimum 4 Years
Good expertise on IT environment (Microsoft OS, Linux, Microsoft Office Suite, Active Directory, Remote Desktop Tools)
Computer architecture knowledge
Basic networking skills
Team working spirit
Good manners and customer relation skills are mandatory
Ability to work under pressure
Ability to quickly assimilate complex procedures and information
Punctuality and reliability
Clean criminal record
ITIL Foundation certificate or any other additional IT certifications are preferred
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
In the meantime,
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