Quality Assurance & Continuous Service Improvement Lead
Hasselt 1A, Beiler 9944, Luxembourg
Join ABAKUS IT-SOLUTIONS and become an expert in IT comfort!
ABAKUS IT-SOLUTIONS is seeking to hire people passionate about IT not afraid to mix serious work and a bit of madness!
Primary purpose of the role
The Quality Assurance & Continuous Service Improvement Manager is responsible for the ongoing service improvement activities within the service delivery lifecycle and looks for opportunities to improve the performance of services to deliver enhanced value.
Lead a team of QA & CSI experts
Define, design, and implement a Service Performance Management Framework to enable the consistent measurement of team and service effectiveness
Create and report on performance metrics for service delivery to identify areas requiring improvement
Monitor practices and processes to guide the implementation of compliance and improvement strategies improvement
Utilise available information, metrics and evaluations to develop recommendations for change
Provide input on internal processes to assist with service improvement initiatives Key challenges
Work with IT Management to provide operational support on service improvement and development for services experiencing.
Develop, maintain and improve service delivery, ensuring it is based on the latest guidance and models of best practice. In doing so, to support our ambition of continuous improvement and shared learning.
Optimise the automation within the teams in a distributed environments;
Align the “way of doing things”
Elaborate testing scenarios ( workload and performance)
Participate in automation and deployment packaging without impacting service quality
Stay current with new technologies and techniques as appropriate and suggest evolutions
Contribute to the improvement of ITIL processes.
We are looking for talented Automation and/or DevOps engineers to join our dynamic team.
You have a technical background, 5-10 years of professional experience as a DevOps Engineer, Automation engineer or similar.
You know how to improve, scale and secure services.
Solid knowledge of Windows and Unix/Linux.
Solid scripting skills Windows and Unix/linux (e.g., ksh , bash , bat , powershell ...)
Experience with monitoring systems
Experience with automation software
Solid scripting skills (e.g., C# , Java , php, shell scripts, Perl, Python…)
Very good knowledge of automation tools
Ability to work and communicate in a multi-cultural environment;
Initiative, accuracy and attention to detail;
Fluent in English (written and spoken) is essential;
Any other European language is a plus.
Knowledge of ITIL functions and processes;
Participate in the integration with collaborative tools and components
Automate repetitive tasks where appropriate
Is considered an asset:
Experience in integrating automation tools (e.g., Ansible, Puppet, Rundeck, Cfengine, Saltstack, Chef, Docker, Kubernetes, VTOM, UC4, Control M,…)
Familiar with Ansible roles and playbooks.
Knowledge of Business process
Familiar with testing techniques and solutions (e.g., LoadRunner, Odin, Witbe,..)
Knowledge of Grafana, Elasticsearch,SCOM, Nagios, Icinga monitoring systems.
Interest in Cloud infrastructures (e.g., AWS, Azure) and Cloud resources.
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
In the meantime,
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