IT Service Desk Officer
Hauptstrooss 1, Heinerscheid 9753, Luxembourg
Join ABAKUS IT-SOLUTIONS and become an expert in IT comfort!
ABAKUS IT-SOLUTIONS is seeking to hire people passionate about IT not afraid to mix serious work and a bit of madness!
The IT Request Fulfilments Agent will implement changes for our customer. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of customer's needs, which may range from straightforward to more complicated technical. There is also a range of administration duties within this role.
As a Request Fulfilments team member your responsibilities will be:
• Implement standard Request for Change;
• Receiving, logging and managing requests from customers;
• Follow Work Instructions defined by concerned services
• To follow up requests in the Logging systems;
• To Take ownership of the changes and follow up the status on behalf of the user and communicate progress in a timely manner;
• To maintain a high degree of customer service for all support queries and adhere to all service management principles;
• Active participation to the test/qualification phase for new service
• Writing / Updating procedure
• To Contribute to the knowledge base
• Your Profile:
• An ITIL qualification is an asset;
• Strong communications skills (oral/written) to interact effectively and professionally with both internal and external customers;
• Ability to work in an international/multicultural environment;
• Ability to work both independently and with other team members;
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service;
• Excellent multi-tasking and organizational skills;
• A knowledge in the following domain would be considered as an asset (level 1):
• ITSM Tools ( SMT, BMC Atrium, Patrol, Proactive Net …);
• Oracle database;
• Operating system (Unix, windows);
• Network understanding (VLAN, DNS, …).
• Data Center activities
• Your knowledge/experience:
• French and English knowledge are mandatory (speaking & writing);
• Demonstrated ability to meet deadlines;
• Team player;
• First IT Service Desk/IT Support experience;
• You are able to work in shifts (8 AM – 20 PM)
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
In the meantime,
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