AISL-151 ServiceNow Administrator

Your Role:

As a ServiceNow Administrator, you will play a key role in optimizing and managing the ServiceNow platform within the company. Whether you are a beginner or experienced, you will have the opportunity to grow in a collaborative environment and actively contribute to the digital transformation of our clients.

Main Responsibilities:

• Configure, administer, and maintain the ServiceNow platform to ensure its proper functioning and meet the needs of the company.
• Customize ServiceNow modules (ITSM, ITOM, ITBM, etc.) and develop new features based on requests.
• Analyze and resolve technical issues related to ServiceNow while ensuring complete and up-to-date documentation.
• Collaborate with technical and functional teams to ensure the integration of ServiceNow with other internal systems.
• Participate in the continuous improvement of processes and the implementation of best ITIL practices.
• Train and assist end-users to ensure optimal use of the platform.

Desired Profile:

• Language: Fluency in French is mandatory (both oral and written).
• Experience: For junior profiles: A first experience in IT platform administration, ideally ServiceNow, would be a plus.
• For senior profiles: A solid experience (5 years or more) in ServiceNow administration and in-depth knowledge of ITSM, ITOM, ITBM modules.
• Technical Skills: Good knowledge of scripting languages (JavaScript, GlideScript), REST/SOAP APIs, and ITIL principles.
• Soft Skills: Excellent teamwork ability, adaptability, strong communication skills, and customer service orientation.
• ServiceNow Certifications: An appreciated asset, especially for senior profiles.

What We Offer:

• A stimulating work environment: Join a passionate team where innovation and collaboration are valued.
• Professional development opportunities: Benefit from regular training and career prospects in an international setting.
• Diverse and rewarding projects: Participate in large-scale projects for prestigious clients in Luxembourg and internationally.

How to Apply?

Are you eager to be part of an adventure where your expertise makes a difference? Join us and actively contribute to the digital transformation of our clients!