Join our team as an IT Support Specialist! Provide technical support, manage Microsoft 365, and handle mobile devices. Apply now!
Join our team as a First-Level IT Technical Support Specialist (Junior/Senior)
Are you passionate about IT support and troubleshooting technical issues? Do you enjoy helping users and ensuring optimal IT system performance? We are looking for First-Level IT Technical Support Specialists (Junior and Senior) to join our dynamic team! You will be on the front lines solving technical incidents, providing top-quality support to users, and contributing to the smooth operation of IT services for our clients.
Main responsibilities:
- Incident support: Provide initial support for common IT incidents, perform basic troubleshooting, and offer solutions to typical IT-related problems.
- Network patching: Provide support for network patching on-site and in technical rooms.
- Microsoft 365 support: Assist users with Microsoft 365 applications (Teams, SharePoint, OneDrive, Planner, To Do).
- Mobile device management: Manage mobile devices (registering, unregistering, checking device status, managing user profiles).
- Remote access troubleshooting: Analyze and resolve remote access issues, ensuring stable connections for users.
- Certificate and OTP registration: Help users sign certificates and register One-Time Passwords (OTP).
- File sharing and data management: Provide support for file sharing, file restoration, and understanding data drive purposes.
- Data deletion: Ensure compliance by deleting all data on IT assets (PCs, servers, phones, etc.) according to internal guidelines.
- IT asset management: Maintain an inventory of IT assets, including barcode scanning, tracking software installed on devices, and managing the asset lifecycle.
- Stock monitoring: Track IT item quantities and proactively report potential stock shortages (e.g., PCs, printers).
- IT Asset receiving and sorting: Responsible for unboxing IT equipment, sorting materials, labeling barcodes, and managing stock.
Videoconferencing and Hybrid Meeting Support: Assist with setting up videoconferencing, hybrid meetings, and web streaming configurations.
What we’re looking for:
- Languages: Strong knowledge of both English and French.
- Experience: Minimum of 2 years of experience with the ServiceNow platform.
Technical skills:
- Proficiency with Microsoft Windows 10 and 11.
- Strong knowledge of the Microsoft 365 suite (Teams, SharePoint, OneDrive, Planner).
- Hands-on experience with Active Directory management (adding/removing users, resetting passwords).
- Familiarity with WipeDrive and Webex.
Additional skills:
- Excellent communication skills and a team-oriented mindset.
- Ability to troubleshoot technical issues effectively and quickly.
- Proactive and organized approach to managing IT assets and stock.
- Knowledge of IT hardware and software management.
Why join us?
- Diverse and dynamic environment: Work in a multicultural team and gain exposure to a wide range of IT services.
- Career opportunities: Opportunities for growth and skill development.
- Impactful work: Be part of a team that ensures smooth operations for our clients by providing essential IT support solutions.
If you're ready to take the next step in your IT career and join a growing team, apply now and help us deliver top-tier IT support solutions!
Opportunities are numerous. From bare applications development to of IT infrastructures management including conception, architecture and requirements analysis.
Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP, .NET,…) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic…).
In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.
A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.
Even though most of our positions require at least 3 years of experience, some are open to new starters.
